What is scorebuddy?
Cloud Based Quality Monitoring, a simple staff scoring solution that replaces spreadsheets and documents helping call centres score Calls, Emails or IM.
Who's using scorebuddy?
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Car Trawler
CarTrawler is the First Company to provide a next generation car rental distribution system. The Company offers the largest selection of car rental options from over 550 leading and independent car rental suppliers in 175 countries in 25,000 city and airport locations, in 29 languages. Quality is a vital element in maintaining and growing customers. The quality team in Car trawler use Scorebuddy to monitor and report on written correspondence with customers.
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Big Fish Games
Big Fish Games believe that everyone is a gamer at heart and that games are a great source of joy and relaxation. Big Fish Games, global leaders in casual gaming, offer a broad selection of interactive games that you can be enjoyed anytime, anywhere on PC, Mac, mobile phone, or tablet. Big Fish Games use scorebuddy to continually assess game content translations in multiple languages for mood and linguistic accuracy to maximise the gaming experience.Read more... -
Fexco
FEXCO one of Ireland's largest indigenous outsourcing providers, delivering high quality, outsource services to the Irish and International market. FEXCO's key differentiators of excellence, business partnerships, customer focus, expertise in organisational and design. Fexco use scorebuddy to assess and monitor customer interactions and to audit back office processes. This valuable insight is shared with clients and integrated into 3rd Party BI applications.Read more... -
Bord Gais Energy
Bord Gáis Energy is a dual-fuel, all-island business that serves over 900,000 gas and electricity customers with exemplary service at a competitive price. Bord Gáis Energy is the retail arm of Bord Gáis, selling gas and electricity to all market segments. It also provides appliance servicing products to customers. Bord Gais Energy place very high value on customer satisfaction and use scorebuddy to give a consistent customer experience.
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SouthWestern
SWS Group has grown through a major diversification programme to hold leadership positions in a variety of industry sectors. The Company is a market leader in the Business Process Services area and employs 650 people between its Irish and Polish operations. Southwestern use scorebuddy to manage quality across three locations including one in Poland.
What can I use scorebuddy for?
Share best practice with your agents, improve staff engagement, collaboration and confidence, reduce review times and uncover actionable data.